Intelligent Automation & AI Agents
We go beyond simple automation. We design, build and integrate a digital workforce of autonomous AI agents. These agents operate 24/7, integrate seamlessly with your existing tools and execute complex tasks, freeing your human team's strategic potential to focus on innovation and growth.
We build your digital workforce to |
Types of Agents We Build
From customer service to sales optimization, we implement AI where it matters most.
Customer Support Agents
Our support agents integrate with your ticketing systems (Zendesk, Intercom, etc.) and knowledge bases. They use natural language processing (NLP) to understand customer intent, provide accurate 24/7 responses, and intelligently escalate complex cases to your human team, providing full conversation context for seamless transitions and maximum satisfaction.
The Challenge: Scalability Has a Human Limit
Repetitive tasks, data volume, and the need for immediate customer service choke growth. Hiring more staff is not always the solution; it increases costs, complexity, and margin for error. How can you scale exponentially without multiplying your problems?
The Solution: An Autonomous Digital Workforce
Our AI agents are the answer. They work tirelessly, learn from every interaction, and execute workflows with superhuman precision, allowing your business to operate at a speed and efficiency that was previously impossible.
A Curated Technology Ecosystem for Excellence
We don't choose tools by trend; we select a cohesive, cutting-edge technological arsenal designed for a single purpose: building robust, scalable, and secure AI agents.
From the power of Python and frameworks like PyTorch, to the agility of TypeScript and Next.js for fluid interfaces. We use vector databases like Pinecone and tools like LangChain to orchestrate complex flows, all deployed on first-tier cloud infrastructures.
This is not just a set of logos; it's the architecture of intelligence.
Our Robust Implementation Process
From strategy to optimization, we accompany you every step of the way.
STEP 1
Discovery and Audit
We analyze your processes to identify the highest-impact automation opportunities.
STEP 2
Architecture Design
We define the logic, tools, and knowledge sources for the agent.
STEP 3
Development and Fine-Tuning
We build the agent's core and train it securely with your data.
STEP 4
Integration and Deployment
We connect the agent to your systems (CRM, Slack, etc.) and launch it.
STEP 5
Continuous Optimization
We monitor performance and continuously improve it to maximize ROI.
Success Story: ICE COLOMBIA
ICE automates 92% of Level 1 support with an Apex Agent
The Challenge
ICE faced long support response times, a human team overwhelmed with repetitive queries, which hindered their ability to innovate.
Our Solution
We implemented an Apex Support Agent, trained with their knowledge base and connected to their CRM. The agent now handles initial triage, resolves common queries instantly, and escalates complex cases with all necessary context to the human team.
92%
Automated Resolution
Of Level 1 support tickets.
30s
First Response Time
Reduction from 15 minutes to 30 seconds.
+45%
Customer Satisfaction (CSAT)
Increase in first quarter.
250h
Human Hours Freed
Monthly, refocused on high-value tasks.
Ready to Evolve?
Let's discuss how our expertise in Automatización Inteligente y Agentes de IA can architect your future success.